At ICICI Home Finance, we believe in providing the best of services to our customers. We provide customers with easy access to information, products and services, as well as the means to get their grievances redressed


You may reach our call center on 1860 120 7777 or
write to us at Customer.Care@icicihfc.com
You may also visit your nearest ICICI HFC Branch (http://icicihfc.com/ICICIHFC_Branches.html) or
ICICI Bank Asset Servicing Branch (https://maps.icicibank.com/mobile/ )



If the resolution you receive does not meet your expectations,
please write to Ms. Shweta Aryan, Nodal officer. (Nodal.office@icicihfc.com)
OR

Click here to download the complaint form.
Please fill it up and post it to the address
indicated on it.




You will receive an acknowledgment / response within a period of 10 business days of Nodal Officer receiving your communication.



If you are still not satisfied with the resolution you receive,
please write to Head of Service Quality (servicehead@icicihfc.com)

OR

Click here to download the complaint form.
Please fill it up and post it to the address
indicated on it.






You will receive an acknowledgment / response within a period of 10 business days of Head Service Quality receiving your communication.


If after having followed 1,2 & 3 your issue still remains unresolved, you may directly approach the regulatory authority of Housing Finance Companies, National Housing Bank for redressal.

National Housing Bank,
Department of Supervision & Regulation,
(Complaint Redressal Cell)
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road,
New Delhi- 110003

Besides, customers can register their complaints on NHB website https://grids.nhbonline.org.in